What is an AI Agent? Functionality, Advantages & How It Works
What is an AI Agent, What Does It Do, and How Does It Work? Managing AI Assistants with NisusAI
Recently, the concept of 'AI Agent' has been heard more frequently. AI Agents, which have become a popular topic especially in the business world, provide companies with task-oriented abilities in decision-making and operational processes. According to a large-scale study by Capgemini, 10% of leading companies in the industry actively use AI Agents, and over 50% plan to roll them out in the coming year. Forrester also sees AI Agents as one of the most exciting technological developments on its list of emerging technologies for 2024.
In simple terms, AI Agents are systems based on large language models (LLMs) that can utilize your services (or tools) to complete specific tasks. In other words, AI Agents are LLMs that can call on your APIs and services to perform the requested tasks when specific commands are given. This functionality allows AI Agents to be used in automating specific tasks. They ease operational burdens within companies while preserving organizational memory.
How Do AI Agents Work?
The working principle of AI Agents is actually simple. Specific tools or functions are defined for the AI Agent, and the AI model calls upon these functions when needed. For example, if a user asks, “When did Einstein publish general relativity?”, the AI Agent can use a defined “Google Search” tool to access this information. These functions, defined in the system, allow the language model to execute specific commands and present the information to the user.
In another example, if your customers want to access information about their payment history, the AI Agent calls your APIs to retrieve the payment history and provides the information to the user without adding a burden on the relevant department.
Advantages and Use Cases of AI Agents
The main reason AI Agents have gained prominence is that they can be created quickly without requiring coding skills. They help reduce the workload for your teams while allowing the AI to determine the necessary context. In business, AI Agents bring substantial workload savings in areas such as customer support, project management, data analysis, and content creation. With capabilities like organizing tasks in complex projects and summarizing data-heavy workflows, AI Agents add value to businesses.
Optimize the efficiency that AI Agents bring to businesses with the NisusAI platform. NisusAI facilitates the development, usage, and management of AI Agents, allowing you to create AI assistants tailored to your business processes. In this process, you can design highly functional Agents capable of performing specific tasks, enriched with your company's unique APIs and documents. Additionally, with ROI (Return on Investment) calculations, you can easily measure the impact of the AI Agents you develop on business processes, allowing you to see the tangible benefits of the efficiency you've created.
If you're interested in exploring AI Agents and developing a custom AI solution for your company, be sure to try the NisusAI platform. Digitize your company with robust and customizable AI Agents that add value to your business within the AI ecosystem.