Generative AI, RPA, and Agentic AI Use Cases for CTOs
Senior executives in leading companies are demanding more digitalization and automation of processes each day. The integration of Generative AI and RPA (Robotic Process Automation) through Agentic AI offers a comprehensive solution to these needs. These technologies not only automate but also enhance processes with advanced capabilities like decision-making and document/image analysis.
How can these integrations be applied in various industries, and how much cost savings can they deliver based on full-time equivalent (FTE) employee costs? Let's dive into the details.
Generative AI, RPA, and Agentic AI: Transforming Robots
1. RPA Limitations and Generative AI's Advantages
- RPA: Works only with predefined rules and structured data. It lacks decision-making capabilities.
- Generative AI: Handles unstructured data, performs document and image analysis, and generates decisions by understanding text.
- Agentic AI: Combines these abilities, enabling RPA robots to think and execute decision-driven actions.
Example: In a damage assessment process:
- RPA: Processes the damage form and registers it into the insurance system.
- Generative AI: Reads the damage form, identifies damaged areas in images, and provides cost analysis.
- Agentic AI: Combines these technologies to answer questions like 'Should this damage claim be approved?' and takes appropriate actions.
Use Cases: Industry Examples
1. Finance: Smart Analysis of SME Loans
Process: Approval of SME loan applications.
- RPA: Receives SME loan application forms and inputs them into the system.
- Generative AI: Analyzes financial history, extracts insights from documents (e.g., income data), and predicts credit risk.
- Agentic AI: Answers 'Is this customer eligible for a loan?' and takes actions accordingly.
FTE and ROI:
- If one employee spends one hour on loan evaluation and 1,000 applications are reviewed daily, Agentic AI speeds up the process by 80%.
- Savings: $5,250,000 annually, equivalent to 125 employees.
2. Healthcare: Patient Record and Medical Image Analysis
Process: Analysis of patient complaints and medical images.
- RPA: Creates patient records and schedules appointments.
- Generative AI: Reviews patient complaints, generates reports on findings from images, and suggests actions for the relevant department.
- Agentic AI: Combines these technologies to analyze complaints end-to-end, assign them to the appropriate department, and notify the patient with an appointment.
FTE and ROI:
- Medical image analysis time reduced by 70%.
- Savings: $75,000 annually, equivalent to 2 employees.
3. Logistics: Damage Assessment and Supply Chain Management
Process: Identifying and reporting damage during transport.
- RPA: Collects images taken during shipment and records damage claims.
- Generative AI: Identifies damaged packages or products in images (e.g., scratches, cracks) and evaluates damage claims.
- Agentic AI: Combines these technologies to collect claims, analyze them, create damage records, and initiate the compensation process.
FTE and ROI:
- Damage reporting time per shipment reduced by 85%.
- Savings: $81,250 annually, equivalent to 2 employees.
FTE (Full-Time Equivalent) and Annual Cost Savings
| Industry | Process | FTE Savings | Annual Savings |
|---|---|---|---|
| Finance | Loan Analysis | 125 FTE | $5,250,000 |
| Healthcare | Medical Record and Image Analysis | 2 FTE | $75,000 |
| Logistics | Damage Assessment | 2 FTE | $81,250 |
Getting Started with NisusAI
- Explore Integrations: Add AI capabilities to your existing workflows with NisusAI UiPath Integration.
- Develop Custom Solutions: Create tailored solutions for your business with the Nisus Case Generator Assistant.
- Calculate Your Savings: See your annual savings with the FTE Calculator.
- Work with Experts: Gain professional support by visiting the Work with a Partner page.
Conclusion: The integration of Generative AI and RPA technologies introduces Agentic AI processes, delivering not only cost and time savings but also better decisions and enhanced customer satisfaction. Take your business processes to the next level with NisusAI UiPath Integration.